Contact us
Need a hand? We’re happy to help.
Many questions are answered faster on our FAQ page, so it’s worth a quick look first:
- Dispatch and delivery: when your order leaves us and how long it takes to arrive in the UK, the US and worldwide
- Shipping costs: what you’ll pay to have your kit sent to you
- Duties and import taxes: what to expect if you’re ordering from outside the UK
- Returns: how to send something back
- Tutorials and kit help: where to find video tutorials and instructions if you get stuck
- Choosing a kit: which kits suit beginners and children
Still need us?
Fill in the form below and our team will reply within 1 working day, Monday to Friday, UK time.
To help us answer quickly, please include:
- Your name and order number, if you have one
- Your country
- A short note about what’s going on
Wrong, missing or damaged item? Please attach a photo of the item and the packaging so we can put it right fast.