FAQs

When will my item be dispatched?

We work to dispatch all orders within 24 - 48 hours. Occasionally we take a short break for holidays, please see the website banner for details.
What are your shipping charges for the UK?

If you are in the UK, we charge domestic shipping price of £3.95 for Royal Mail 48 and £4.95 Royal Mail 24. These services are advertised as taking 48 and 24 hours respectively to deliver once shipped. This can be much longer during peak times.

Please remember the 24 or 48 hour period is  the time it takes once your package has been dispatched. We aim to dispatch all orders within 24 hours but it can be up to 48 hours at peak periods.

Shipping is free over £65 and will be sent using Royal Mail 48.

For the rest of the world shipping is calculated based on the weight of your items. 
What are your shipping charges for the US?

Shipping for the US is a flat fee of $20. This includes all import tarrifs.
How long will my item take to get to me in the UK & is it tracked?

We send all UK 48 Royal Mail, or if you select it Royal Mail 24. You will receive a notification once your order has shipped, check your spam as they often end up there.

This service is tracked from the point of delivery attempt and you will be sent the tracking number. If there are no tracking details coming up when you search the tracking number, your package is still on route.

UK post can sometimes take up to 2 weeks to arrive (especially during peak times), if your order still hasn't arrived after this time please contact us info@cottonclara.com. 

IF YOU HAVE ORDERED SOMETHING THAT IS LISTED AS PRE-ORDER ALONG WITH OTHER ITEMS, THOSE ITEMS WILL NOT BE SENT UNTIL THE PRE-ORDER PRODUCT IS READY.
How long will my item take to get to me in the US & is it tracked?

We send all International items using Royal Mail Tracked International service. You will receive a notification & a tracking number once your order has shipped, check your spam as they often end up there.

US post often arrive within 3-5 days but can sometimes take up to 2 weeks to arrive (especially during peak times), if your order still hasn't arrived after this time please contact us info@cottonclara.com. 

IF YOU HAVE ORDERED SOMETHING THAT IS LISTED AS PRE-ORDER ALONG WITH OTHER ITEMS, THOSE ITEMS WILL NOT BE SENT UNTIL THE PRE-ORDER PRODUCT IS READY.
Can I return an item?

Please contact us if you would like to return an item. All products must be returned in their unopened original packaging in a resale-able condition. Custom orders and made to order items cannot be returned. 
What are your last posting dates for Christmas?

For the UK all orders using Royal Mail 48 (our standard service) should be placed by Friday 18th December 2026 at 12 midday.

For UK orders placed after this time and 12 midday on Tuesday 22nd December you will need to choose Royal Mail 24 if you would like your order to arrive before Christmas. Monday 21st December is Royal Mail's cut off date for Royal Mail 24 parcels to be delivered before Christmas.

For US orders, if your order is shipping from our US warehouse you can order up to the 21st December for delivery. If your order is being shipped from the UK warehouse you will need to place your order by the the 10th December to ensure delivery before Christmas. If you are unsure whether your order is coming from the US or the UK, your delivery charge will tell you, $5.00 for the US, $20.00 if it's coming from the UK (all tariffs included).
Will I be charged import tax if I order from the EU?

Since the UK left the EU the arrangements for posting our products to the EU have got a lot more complicated! It's still quite unclear what any charges may be in each of the different EU countries, but we know you will almost be definitely be charged VAT (each country is a different rate so please check your own country's arrangements) and you may possibly be charged a carding fee of between 8 to 14 Euros. We are working to find a courier who will deliver and pass the costs on to us, so that we can make it more transparent for you AND this will all change in July when a new VAT system comes into place. Please be aware if you are in the EU and you place an order, there may be additional charges.
Where are your online tutorials?

All of our tutorials are on our You Tube channel, but you can find the key tutorials here or on their individual product page. If you need any extra help please send us a message here!
What kits are suitable for children?

This really depends on the child but most of kits are suitable for ages 8 upwards, if the child is supervised and given help where needed. Our Kumihimo kit is great for children and the Bee Mini Cross Stitch is a great place for a young beginner to start stitching.
What happens if I run out of thread?

We measure carefully the amount of thread that goes into our kits to make sure you have plenty and you're not worried about making mistakes. But if you do run out, please message us with photos of your project and we will do all we can to help!